Frequently Asked Questions

Product Questions

How do I find the replacement cartridge?

In order to locate the correct replacement cartridge, you need to know either the brand and model number of your printer or the ink/toner cartridge number. You will be taken to the product page by entering the information in the search box at the top. You may also enter the printer information using the Quick Search. 

What are compatible and remanufactured ink or toner cartridges?

Compatible ink or toner cartridges are relatively loosely defined as products manufactured by third party companies other than the OEM (Original Equipment Manufacturer) such as Epson, HP, Canon, Samsung, Brother and Dell. These compatible product manufacturers specialize in aftermarket products which use brand new or mostly new parts.

Remanufactured ink or toner cartridges involve the recycling of parts and refilling the ink or toner through a standardized process of parts dismantling and inspection, cleaning and refilling. Many consumer reports found little difference between the quality of compatible and remanufactured ink and toner cartridges which adhere to stringent manufacturing standard and the quality of OEM products. Taking remanufactured printer ink and laser toner cartridges as an example, the proper manufacturing process should include meticulous dismantling and inspection of the recycled parts, cleaning, refilling and reassembling. The mom and pop method of just ‘drilling and refilling’ would result in poor quality or even defective products.

How much do I save by using compatible or remanufactured printer cartridge instead of O.E.M. cartridge?

Follow the example given to calculate the cost savings on ink or toner replacement cost. Take the latest popular model of laser toner cartridge HP-CE505A and inkjet cartridge Epson T069120. (Price info as of February 26, 2013).

Cartridges HP-CE505A black laser toner cartridge Epson T069120 black inkjet cartridge
Page yield* at 5% page coverage 2300 pages 245 pages
Cost of O.E.M. cartridge at a major retailer chain $81.89 ($0.036 cost per page) $15.92 ($0.065 cost per page)
Cost of compatible or remanufactured cartridge at Inkjet Star  $34.99 ($0.015 cost per page) $5.99 ($0.024 cost per page)

*Page yield is the most widely used description of cartridge capacity and it means the "number of printed pages at 5% coverage", with final results depending on a number of factors including paper quality, and print mode etc.

How do I discard the used ink or toner cartridge?

Recycling used or empty cartridges is required as the residue chemicals are considered hazardous material that would harm the environment. There are different ways to discard remanufactured toner cartridges. Empty or used cartridges can be sent to local recycling centers, participating local office supplies stores or participating schools or charity organizations which would collect and recycle them appropriately.

My new ink cartridge doesn't print. What's wrong?

Follow these simple steps to troubleshoot:

  1. Check to see if the protective tape on the ink cartridge has been removed. 
  2. Place a damp paper towel on a flat surface. Protect the surface from leaked ink by placing layers of used newspaper underneath the damp paper towel. Sit the print head of the cartridge (where the ink would come out) on the damp paper towel and wait for a couple of minutes. This will help to draw the ink out of the print head and prepare it to print. 

Purchasing Questions

Is it necessary to register an account in order to make a purchase?

No, you don't have to register an account to make a purchase. However, when you register an account with us, your order information will be saved for your future reorder. 

Now, when you register an account with us, you can reorder your needed cartridges quickly and accurately at your mobile phone or tablet. Below are the simple steps to follow:

  1. On your desktop computer or mobile device, click at Log In or  at the top of the home page and click at Create an Account to register your account.
  2. As a registered customer, you can always log in to your account to view your Recent Orders at My Dashboard. To the right of each recent order, you can simply click at View Order to see the items ordered or at Reorder to make a new purchase.
  3. After clicking at Reorder, you will be taken to your shopping cart where you may change the order quantity of each item.

Is it safe to use credit cards to place orders online?

Absolutely yes. This website employs the state of the art SSL encryption technology to ensure credit card security. We also accept PayPal as an option to credit card purchase.

What is my guarantee if I am unhappy with the received inkjet or laser toner cartridges?

Inkjet Star, Inc. has a 100% satisfaction guarantee policy. Just return the ink or toner cartridges when they are at least 70% filled within 180 days of purchase and we will exchange or fully refund the cost of the returned items.

What is your Privacy Policy?

Please see our Privacy Policy. In brief, your privacy is important to us. Your personal information is kept confidential and is used only for completion of the order. We will not share your information to outside parties.

How soon will I receive my order?

All orders, except out of stock items, will be shipped within 24 business hours except holidays, weekends and unusual circumstances.

How do I track my order?

Once you have placed the order, you will receive an order confirmation email. Once your order is shipped, we will update you by email providing you with a tracking number. For your convenience, you can always track your order status by logging into My Account.

Will the warranty on my printer be voided if I buy a third-party manufactured cartridge from you?

No, based on the Magnuson–Moss Warranty Act, the manufacturer's warranty of your printer stays intact even when you use third-party compatible and remanufactured ink or toner cartridges.

Do you accept orders from countries outside of the United States?

We ship to the United States and Canada only. For the shipping charges, please check our Shipping Policy.

I can’t find the listing of my printer’s model number.

We can help you with this. Contact us and we will help you find the right ink or toner cartridge. We will respond within 24 hours.

I accidentally ordered the incorrect cartridge, what should I do now?

Please contact us as soon as possible. We will assist you with product exchange as best we can.