About Inkjet Star
How we started
In 2004 when e-commerce was at the beginning of a booming trend, two friends with their wealth of experience in computer science, chemical engineering, marketing and finance started Inkjetstar.com. For them ink and toner cartridges are perfect products for e-commerce given the consumer need, light weight and easy shipping handling. Not only that, the team enjoys the opportunity to build customer relationships through the years. For our first 10 proud years, the business has grown substantially in the size of our loyal customer base and product items.
Locally we serve our clients in the San Gabriel Valley including cities of El Monte, Temple City, San Gabriel, San Marino, Arcadia, and Los Angeles. We ship to all continental U.S. cities and Canada.
We care
Compatible printer ink began to be more widely accepted just before 2004 because of the substantial cost savings for consumers. However, the quality of these third-party compatible printer ink and toner varied a great deal. In order to build customer trust and a long-term business, we were careful to select only the best quality manufacturers and products. Today we continue to exert this careful scrutiny in our product selection process. Not only that, we stand by our compatible and remanufactured ink and toner cartridges. We offer customers a satisfaction-guaranteed and return policy that ensures our customers are well protected on what they pay for. The result of this enduring goal is our high customer retention. Our customer reviews do speak for themselves.
Since 2004, there has been higher public attention toward environmental issues. Empty and used ink and toner cartridges are considered environmental hazards and need to be disposed of with special care. To reduce the environmentally harmful waste, we advocate the use of remanufactured cartridges that recycle component parts. Also, we educate our customers in how best to dispose of and take care of the used cartridges. We believe that the accumulated effect of little efforts will help preserve this beautiful creation and environment.
Into the next decade
In 2015, we step into our next decade with our new and mobile-ready website. In the highly competitive and technologically efficient world, we endeavor to continuously improve our internet store to give customers the best shopping experience. Our team is always thinking in the shoes of consumers and we desire to provide the best service at all times. This includes providing product and how-to knowledge through our blog.
To connect with our customers, we are active on Facebook, Twitter, Google + and Pinterest.
Mission
We pride ourselves as a socially responsible internet store of top quality and competitively priced (up to 80% price discount) compatible and remanufactured ink and toner cartridges.
What matters most to us and our customers is the following:
- Integrity and customer relationship
- Satisfaction guarantee: 100% satisfaction guaranteed return policy within 90 days.
- Product expertise: knowledgeable customer representatives stand by to answer your call promptly.
- Service guarantee: about 95% of our orders were shipped within 24 business hours.
- Credentials: AAA rating from Business Consumer Alliance (the Southern California chapter of Better Business Bureau), A+ rating from Better Business Bureau and 4.5 stars at Yahoo! Store, real-time customer reviews.
