Inkjet Star, Inc. continues to strive for the highest customer satisfaction. We take a lot of pride in the quality and the performance of our ink and toner cartridges. Should you want to return any inkjet or toner cartridges, for whatever reasons*, within 90 days, we will give you a full refund of the purchase price, less shipping and handling**, or a prompt free exchange upon the receipt of your returned cartridges. Furthermore, to be eligible for refund or free exchange, the cartridge (s) returned must be at least 70% filled with remaining ink or toner.
All returns must have an approved RMA# from us to be eligible for refund or free exchange.
To initiate a return, please follow this procedure: • Send us an email at email@example.com to explain to us the reasons for the return and to obtain a RMA number.
• Pack the returned item (s) with the packing slip shipped with the order. Send the package to us at:
Returns Department RMA # Inkjet Star, Inc. 9040 Telstar Ave, Suite 137 El Monte, CA 91731
• For opened cartridges, please put them in re- sealable bags to prevent ink leakage during shipping.
• If you have further questions about your returns, please contact us by email at firstname.lastname@example.org, by phone: 1-877-238-8188 (toll free), or by fax: 626-737-8811.
* We will not refund or provide a free replacement if the returned product is not 70% ink or toner filled, even if it is returned within 90 days after purchase.
** Shipping charges are not refundable, except when there is a packing error in that we have shipped you the wrong items. For the refund of an entire order purchased with free shipping, we will credit the full purchase price of the returned items minus $4.99 for shipping and handling charges.
The shipping cost to return the products, regardless of the reasons of return, including defective cartridges, will be paid by the customers and will not be refunded or credited.
Re-stocking fee will be charged if the customers ordered the wrong items and wish to return for refund or exchange.
Disclaimer: HP. Canon, Epson, Lexmark, Dell, Samsung, Xerox, Kodak and Brother printer manufacturers’ logos and names are registered trademarks of their respective owners. While we make reference to brand name merchandise we are in no way endorsed by or associated with these companies. Inkjetstar.com sells only remanufactured and compatible ink and laser toner cartridges. Inkjetstar.com is your most trusted source for quality inkjet and laser toner cartridges used in HP, Canon, Epson, Lexmark , Dell, Samsung, Xerox, Kodak, Brother and many other leading printers. Our suppliers have the state of the art technology for manufacturing the best quality ink cartridges and laser toner cartridges. We guarantee 100% satisfaction to our customers.